Winter Info:
CORONAVIRUS

#STAYSAFE

Dear guests and friends of Merano 2000,

now more than ever, getting plenty of fresh air, exercise and sunshine is essential. And not just to unwind and forget the daily grind: They have been proven to be an excellent way to boost both our physical and our mental well-being.

To ensure that we can continue to look after ourselves throughout the upcoming winter season and enjoy the great outdoors with the highest possible level of safety, we at Merano 2000 have prepared ourselves and drawn up a clear set of safety measures.

We kindly and yet urgently ask you to please observe our rules and help prevent the spread of Coronavirus: Join in and help us keep each other safe! Let's make this winter a safe and wonderful skiing and hiking season for each and every one of us.

A heart-felt thank you from all of us!

 

All information will be continuously updated. Last update on 27.11.2020.
The current legal regulations apply. Information subject to change.

Safety measures: lifts and ticket counters

What are the safety measures for lifts and the ropeway?

What are the safety measures for lifts and the ropeway?
There are a few clear rules that we kindly ask you to adhere to:
  • Be considerate towards others.
  • Whenever possible, remember to keep a minimum distance.
  • Disinfect your hands regularly and thoroughly.
  • Wear a mask covering your mouth and nose.

Please note that masks are not optional: You must wear them in the places listed below. And remember: Both your mouth and your nose must be fully covered!

Where do I need to wear a mask covering my nose and mouth?

A mask completely covering both your nose and your mouth must be worn:

  • at the ticket counters,
  • whenever there is a queue and you are standing in line,
  • inside the ropeway,
  • inside the gondolas of the Falzeben gondola lift,
  • on the chairlifts,
  • in the waiting areas of the lifts both outdoors or indoors,
  • in the ski depot,
  • at the ski rental/shops and
  • whenever you are indoors in general.

Remember: Whenever it is not possible to keep the minimum distance of one metre from any person not living in the same household as you, you must wear a mask that completely covers both your nose and your mouth – both indoors and outdoors.

What can I use to cover my nose and mouth? Can I buy a mask at the skiing and hiking resort?

In addition to the standard and already widely used masks covering the nose and mouth, current scientific findings suggest that it's also safe to use multifunctional headwear scarves, buffs, bandanas, ski masks etc. But remember: Both your mouth and your nose must be fully covered at all times!

Bandanas to cover your mouth and nose can be purchased from the ticket counters at the valley stations of both the ropeway and the gondola at the cost of € 5.

Do I need to wear a mask covering my nose and mouth on the slopes?

Until further notice, while you're on the slopes, you only need to wear a mask covering your nose and mouth if you cannot keep the minimum distance of one metre.

Where in the ski resort can I find disinfectant?

Disinfectant is available in all bathrooms and toilets, at the ticket counters and at the entrance to the ropeway and the gondola.

How many people will be in the ropeway and gondolas or on the chairlifts?

The number of passengers per cabine of the Ropeway and the Gondola Falzeben is reduced to 50% of their capacity. The passengers of the lifts are not reduced.

While travelling by ropeway, gondola lift or chairlift, it is not possible to keep the minimum distance of one metre. Therefore, wearing a mask that completely covers both your nose and your mouth is mandatory on all lifts.
  • Ropeway Merano 2000 > 60 persons per cabine (instead of 120)
  • Gondola Falzeben > 4 persons per cabine (instead of 8)
  • Lift Wallpach* > 6 persons
  • Lift Piffing > 3 persons
  • Lift St. Oswald* > 4 persons
  • Lifts Kesselberg* and Mittager > 2 persons
    *Not for pedestrians

Are the lifts disinfected?

The ropeway, gondola and chairlifts are disinfected regularly and thoroughly.

In addition, air disinfection systems certified by the Italian Ministry of Health have been installed within the ropeway and all indoor facilities and rooms you'll pass through on your way to the ropeway. These systems sterilise:
  • the air inside the indoor waiting areas on a continuous basis
  • and the air within the ropeway after each ride.

How do I safely access the ropeway or gondola lift?

To avoid crowding to the best possible extent, there will be separated and dedicated areas at the entrances to the ropeway and gondolas, i.e. the buildings and rooms that you'll pass through on your way to the lifts.

Which other safety measures are in place?

The gondolas of the gondola Falzeben must be well-ventilated during the ride: Please help us keep the windows open!

When travelling on one of the chairlifts, the protective bubble must remain open at all times: Do not close it!

Will I have to wait?

During rush hour (going up: 9:30-11:30; going down: 15:00-17:30), catching the ropeway might involve a little bit of waiting or queues at the ticket counters and entrance.

Where can I find out if the resort and its parking spaces are full?

Once the parking lots are full, they will be closed and all newly arriving cars turned away from the valley stations of the ropeway (Val di Nova) and the gondola lift (Falzeben). We recommend travelling to the valley stations by public transport.
Watch this space to find out if the parking lots are full >

Do I have to book my ride on the ropeway, gondola Falzeben or Alpin Bob?

No, there is no need to book your ride in advance.

What if I develop coronavirus symptoms?

If you have a fever (a temperature of 37.5° C or higher) or any symptoms of COVID-19, the disease caused by the new coronavirus, do not leave your accommodation. Do not under any circumstances attempt to catch a lift at Merano 2000.

Similarly, if you have flu-like symptoms, do NOT go to the hospital or attempt to see a doctor. Instead, stay in your room and call the coronavirus helpline of the Italian Ministry of Health at +39 1500 to find out what to do next.

Safety measures: staff

What are the safety measures for staff who are in direct contact with passengers and customers?

All members of staff who are in direct contact with passengers and customers are required to either wear a mask covering their nose and mouth or work from behind a suitable physical barrier (e.g. protective screens).

Are staff trained and kept up-to-date on all coronavirus-related safety measures?

Absolutely: All our staff are trained, instructed and kept up-to-date on the coronavirus-related safety measures according to uniform guidelines and regulations.

Do you monitor the health of staff members?

Yes, all members of staff are tested for coronavirus at the beginning of the winter season or when hired. During the course of the season, their health and physical well-being is checked and monitored on a daily basis, i.e. their temperature is taken and they are screened for symptoms every day. If anyone is suspected to have contracted coronavirus, they will be tested again and isolated immediately.

Tickets

Should it become necessary to close the ski and hiking resort during the winter season due to a lock-down to curb the spread of the Coronavirus, refunds are available for any days left on your multi-day ski pass or season ticket which you won't be able to use.

All other issues are governed by the general terms and conditions of Funivie Merano 2000 Spa.

Refunds for multi-day tickets

If you have tested positive for the SARS-CoV-19 virus and have subsequently been ordered to undergo quarantine or should it become necessary to close the ski and hiking resort during the winter season due to a lock-down to curb the spread of the Coronavirus, refunds are available for any days left on your multi-day ski pass which you won't be able to use. Refunds are calculated on the basis of the price paid for the ticket minus any days already used. Similarly, ski passes that have not yet been used can be cancelled free of charge.

For example: If you have a 6-day season-A ski pass and a lock-down is imposed after your second day on the slopes:

    237,50 €6-day ski pass (season A) 
   - 79,00 €2 days used (237,50:6 x 2 rounded down)
= 158,50 €Refund             

Refunds for season tickets and winter hiking passes

Should it become necessary to close the ski and hiking resort for a minimum of 21 consecutive days during the winter season due to a lock-down to curb the spread of the Coronavirus, anyone in possession of a seasonal ski pass or a winter hiking pass is entitled to withdraw from the contract and cancel their ticket.

Season ticket or winter hiking pass holders can exercise their right to withdraw from the contract and claim a partial refund once the minimum period is over, i.e. the resort has been closed for a minimum of 21 consecutive days, and before the end of the winter season, i.e. no later than 05 April 2021, provided that they have not yet used their pass for 10 or more days. The pass will be blocked immediately and the refund procedure initiated.

The refundable amount corresponds to the remaining duration of the season and will therefore be updated every 20 days until 14 March 2021, the latest possible date from which a refund can be claimed. Please note that no refunds will be made for tickets used for 10 days or more.

How much of your ticket price is refundable

  • 80% if claimed before or on 25 December 2020
  • 60% if claimed before or on 13 January 2021
  • 40% if claimed before or on 02 February 2021
  • 20% if claimed before or on 22 February 2021
  • 5% if claimed before or on 14 March 2021
  • from 15 March 2021: 0%

How to claim a refund

Claims for a refund can either be submitted by the ticket holder in person or anyone in possession of the ticket holder's written authorisation. All claims must be submitted at the valley station ticket office of the Merano 2000 ropeway together with the original ticket for which the refund is being claimed.

Please note that no refunds will be made for tickets used for 10 days or more.

Refunds for Ortler Skiarena tickets

Should the ski resorts of the Ortler Skiarena network have to be closed due to official regulations to contain the Covid-19 pandemic, proportional credit or refunds are available for any days that cannot be used. Claims must be submitted in writing either by e-mail or post and addressed directly to Ortler Skiarena.

For more information on how to claim a refund and a full list of conditions for withdrawing from the contract, please visit the Ortler Skiarena website >

New rules for time-slot tickets

Please note that no refunds are available for ski passes with a limited duration of three or four hours at a time.

For organisational reasons and to avoid overcrowding on the lifts, until further notice a discretionary 60 minutes will be added to all time-slot tickets for the descent by ropeway. For example, this means that a four-hour ski pass is valid for four hours' worth of skiing from the time it is first used at the valley station ticket machines. After those four hours, you have an additional hour to catch the ropeway down to the valley station.

Please note that once this additional hour has passed, you will have to buy a one-way ticket to ride the ropeway to the valley station.

What if I develop coronavirus symptoms?

If you have a fever (a temperature of 37.5° C or higher) or any symptoms of COVID-19, the disease caused by the new coronavirus, do not leave your accommodation.

Similarly, if you have flu-like symptoms, do NOT go to the hospital or attempt to see a doctor. Instead, stay in your room and call the coronavirus helpline of the Italian Ministry of Health at +39 1500 to find out what to do next.
Arrival
Reach your leisure time easily.
Contact
Merano 2000 Funivie Spa
IT00124390212
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