Refunds for multi-day tickets 2021/2022

If you have tested positive for the SARS-CoV-19 virus and have subsequently been ordered to undergo quarantine or should it become necessary to close the ski and hiking resort during the winter season due to a lock-down to curb the spread of the Coronavirus, refunds are available for any days left on your multi-day ski pass which you won't be able to use. Refunds are calculated on the basis of the price paid for the ticket minus any days already used. Similarly, ski passes that have not yet been used can be cancelled free of charge.

For example: If you have a 6-day season-A ski pass and a lock-down is imposed after your second day on the slopes:
    242,50 €6-day ski pass (season A) 
   - 81,00 €2 days used (242,50:6 x 2 rounded up)
= 161,50 €Refund             

Refunds for season tickets and winter hiking passes 2021/22

Should it become necessary to close the ski and hiking resort for a minimum of 21 consecutive days during the winter season due to a lock-down to curb the spread of the Coronavirus, anyone in possession of a seasonal ski pass or a winter hiking pass is entitled to withdraw from the contract and cancel their ticket.

Season ticket or winter hiking pass holders can exercise their right to withdraw from the contract and claim a partial refund once the minimum period is over, i.e. the resort has been closed for a minimum of 21 consecutive days, and before the end of the winter season, i.e. no later than 31st May 2022, provided that they have not yet used their pass for 10 or more days. The pass will be blocked immediately and the refund procedure initiated.

The refundable amount corresponds to the remaining duration of the season and will therefore be updated every 20 days until 31st May 2022, the latest possible date from which a refund can be claimed. Please note that no refunds will be made for tickets used for 10 days or more.

How much of your ticket price is refundable
  • 80% if claimed before or on 25 December 2021
  • 60% if claimed before or on 13 January 2022
  • 40% if claimed before or on 02 February 2022
  • 20% if claimed before or on 22 February 2022
  • from 23 February 2022: 0%

  • How to claim a refund

    Claims for a refund can either be submitted by the ticket holder in person or anyone in possession of the ticket holder's written authorisation. All claims must be submitted at the valley station ticket office of the Merano 2000 ropeway together with the original ticket for which the refund is being claimed.

    Please note that no refunds will be made for tickets used for 10 days or more.

Refunds for Ortler Skiarena tickets 2021/22

Should the ski resorts of the Ortler Skiarena network have to be closed due to official regulations to contain the Covid-19 pandemic, proportional credit or refunds are available for any days that cannot be used. Claims must be submitted in writing either by e-mail or post and addressed directly to Ortler Skiarena.

Arrival
Reach your leisure time easily.
Contact
Merano 2000 Funivie Spa
IT00124390212
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