General selling conditions

Refunds for multi-day tickets

If you have tested positive for the SARS-CoV-19 virus and have subsequently been ordered to undergo quarantine or should it become necessary to close the ski and hiking resort during the winter season due to a lock-down to curb the spread of the Coronavirus, refunds are available for any days left on your multi-day ski pass which you won't be able to use. Refunds are calculated on the basis of the price paid for the ticket minus any days already used. Similarly, ski passes that have not yet been used can be cancelled free of charge.

For example: If you have a 6-day season-A ski pass and a lock-down is imposed after your second day on the slopes:

    237,50 €6-day ski pass (season A) 
   - 79,00 €2 days used (237,50:6 x 2 rounded down)
= 158,50 €Refund             

Refunds for season tickets and winter hiking passes

Should it become necessary to close the ski and hiking resort for a minimum of 21 consecutive days during the winter season due to a lock-down to curb the spread of the Coronavirus, anyone in possession of a seasonal ski pass or a winter hiking pass is entitled to withdraw from the contract and cancel their ticket.

Season ticket or winter hiking pass holders can exercise their right to withdraw from the contract and claim a partial refund once the minimum period is over, i.e. the resort has been closed for a minimum of 21 consecutive days, and before the end of the winter season, i.e. no later than 05 April 2021, provided that they have not yet used their pass for 10 or more days. The pass will be blocked immediately and the refund procedure initiated.

The refundable amount corresponds to the remaining duration of the season and will therefore be updated every 20 days until 14 March 2021, the latest possible date from which a refund can be claimed. Please note that no refunds will be made for tickets used for 10 days or more.

How much of your ticket price is refundable

  • 80% if claimed before or on 25 December 2020
  • 60% if claimed before or on 13 January 2021
  • 40% if claimed before or on 02 February 2021
  • 20% if claimed before or on 22 February 2021
  • 5% if claimed before or on 14 March 2021
  • from 15 March 2021: 0%

How to claim a refund

Claims for a refund can either be submitted by the ticket holder in person or anyone in possession of the ticket holder's written authorisation. All claims must be submitted at the valley station ticket office of the Merano 2000 ropeway together with the original ticket for which the refund is being claimed.

Please note that no refunds will be made for tickets used for 10 days or more.

Refunds for Ortler Skiarena tickets

Should the ski resorts of the Ortler Skiarena network have to be closed due to official regulations to contain the Covid-19 pandemic, proportional credit or refunds are available for any days that cannot be used. Claims must be submitted in writing either by e-mail or post and addressed directly to Ortler Skiarena.

For more information on how to claim a refund and a full list of conditions for withdrawing from the contract, please visit the Ortler Skiarena website >

New rules for time-slot tickets

Please note that no refunds are available for ski passes with a limited duration of three or four hours at a time.

For organisational reasons and to avoid overcrowding on the lifts, until further notice a discretionary 60 minutes will be added to all time-slot tickets for the descent by ropeway. For example, this means that a four-hour ski pass is valid for four hours' worth of skiing from the time it is first used at the valley station ticket machines. After those four hours, you have an additional hour to catch the ropeway down to the valley station.

Please note that once this additional hour has passed, you will have to buy a one-way ticket to ride the ropeway to the valley station.
Arrival
Reach your leisure time easily.
Contact
Merano 2000 Funivie Spa
IT00124390212
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